Official Complaint Procedure

The staff and leadership at ISUtrecht endeavor to support our community the best we can. If you do however have a complaint, you can expect the school to deal with it swiftly and professionally.

Possible complaint topics could include: student support and other educational topics, application of punitive measures, student assessment, sexual harassment, discriminatory, aggressive or violent behaviour.

It is advisable to initially address the complaint to the staff member involved. Students can also address their complaints to their mentor. If the advised route does not lead to a solution of the complaint, it can be discussed with the relevant programme leader, the head, or deputy head of the school.

The ISUtrecht Complaint Procedure describes this process of filing a complaint in detail.

Contact Person and Confidential Advisors

International School Utrecht has a contact person, Sylvia van Nisius whom staff, students and parents can approach, if they have a complaint (e.g. bullying, inappropriate conduct or aggression). Ms van Nisius, with your consent, could contact Anton de Leeuw and Lilian Vermeulen, the external confidential advisors who work on behalf of NUOVO. You can also contact these confidential advisors directly, please find their contact information below.

When to contact the confidential advisors?

You can contact the external confidential advisors if you have a complaint about inappropriate conduct, such as bullying, discrimination, (sexual) intimidation or aggression. You also contact the confidential advisors in case of integrity violation; abuse such as fraud, misuse of subsidies, etc.

Contact Information

Telephone: 070-2600032