Organisation

Official Complaints Procedure

The staff and leadership at ISUtrecht endeavor to support our community the best we can. If you do however have a complaint, you can expect the school to deal with it swiftly and professionally.

Possible complaint topics could include: student support and other educational topics, application of punitive measures, student assessment, sexual harassment, discriminatory, aggressive or violent behaviour.

It is advisable to initially address the complaint to the staff member involved. Students can also address their complaints to their mentor. If the advised route does not lead to a solution of the complaint, it can be discussed with the relevant programme leader, the head, or deputy head of the school.

The official complaints procedure ISUtrecht describes this process of filing a complaint in detail.